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Frequently Asked Questions
General1
The Butterfly Muse does not offer returns, exchanges, or refunds as part of our policy. We encourage customers to review product details carefully before making a purchase to ensure satisfaction. However, if you receive an item that is damaged during shipping or if there is an error such as an incorrect size or color, please contact us immediately. You can reach out by sending a chat message through our website or email us directly at cam@thebutterflymuse.com. We are committed to addressing such issues promptly to maintain your confidence and happiness with our products.
If it's an order directly from the shop, you will receive it within 7-14 business days. Custom and bulk orders will depend on the request. Any additional questions or concerns email cam@thebutterflymuse.com (cam@thebutterflymuse.com)
If books are low in stock, additional shipping time is needed to reorder books from the publisher. If there will be a delay, you will receive an email notification.
frequently answered questions
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